1. General
In this privacy statement, we explain how we handle your personal data in accordance with the General Data Protection Regulation (GDPR). We highly value your privacy and ensure that the personal information you provide to us is treated confidentially.
2. Identity and contact details
This website is managed by our company. If you have any questions about this privacy policy or how we handle your data, please contact us using the details provided on the contact page of our website.
3. Purposes and legal bases
We process personal data for various purposes, including:
- Responding to your questions or requests via the contact form.
- Drafting quotations, processing orders, and delivering pumps or parts.
- Executing service and maintenance agreements.
- Complying with legal and tax obligations.
The legal bases for this are the performance of a contract, legal obligations, your consent, or our legitimate interest to serve you best as a customer or prospect in the industrial and B2B sector.
4. What personal data do we collect?
Depending on your interaction with us, we collect:
- Identification and contact details (name, email address, phone number, job title, company name).
- Billing and payment details if you make a purchase.
- Content of correspondence and support history.
- Anonymous analytical data regarding your website visit.
5. Use of cookies and Analytics (Umami)
We attach great importance to the privacy of our website visitors. To gain insight into the use of our website, we use Umami Analytics. Umami is a privacy-friendly alternative to traditional web analytics tools (such as Google Analytics) and is fully GDPR compliant.
Important to know about Umami:
- No cookies: Umami does not collect or place tracking cookies on your device.
- Anonymity: All data is fully anonymized and cannot be linked to a specific user. We do not collect IP addresses or any other personally identifiable information (PII).
- No cross-site tracking: Your behavior is not tracked across multiple websites.
Because this method does not infringe on your privacy and does not use cookies, a cookie consent banner is not required. We have therefore completely eliminated the need for such banners on our site.
6. Sharing data with third parties
Your data is only shared with third parties when necessary for the execution of a contract (e.g., logistics partners or manufacturers for warranty handling) or to comply with a legal obligation. We never sell your data to third parties for commercial purposes.
7. Data retention period
We do not store your personal data longer than strictly necessary to fulfill the purposes for which your data is collected. For administrative and tax data, we apply the statutory retention period of 7 years. For prospecting and general correspondence, we keep the data as long as it is relevant to our operations.
8. Your rights
Under the GDPR, you have several rights regarding your personal data:
- Right of access: You may request to see what data we hold about you.
- Right to rectification: You can have incorrect data corrected.
- Right to erasure (Right to be forgotten): You can ask us to delete your data.
- Right to object or restrict: You can object to certain processing or ask to restrict it.
- Right to data portability: You have the right to receive your data in a structured format.
Please contact us in writing via our contact page for this. We may ask for identification to prevent abuse.
9. Security
We take the protection of your data seriously and implement appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration.
10. Changes to the privacy policy
We reserve the right to modify this privacy statement. Any changes will be published on this page. It is advisable to consult this policy regularly to remain informed of any changes.